Terms Conditions & Policies

When purchasing products from the Website or registering as a customer to create an account for future online shopping with us, you will be required to provide your personal details including your real name, phone number, e-mail address and any other information as necessary. Furthermore, you will be required to provide payment information which is true, accurate and valid at the time of making your purchase. You also confirm that you are the individual referred to in the Billing information which you have provided to us.

When registering to open an account with us for future shopping purposes, should any of your registration information change, please update your personal details within the account settings or notify us by email at customerservice@dipiistark.co.uk. The online password that you create when registering should be unique and kept securely by yourself. Any breach of security must be notified to us immediately.

Products purchased by the buyer are for personal use or gift and should not be re-sold for commercial purposes or any other commercial benefit. In addition, Dipii Stark reserves the right to restrict multiple quantities of an item being sold to any one customer or to any one postal address.

We must receive full payment of the price of the product which you have ordered with us before your order can be accepted by us. Once we receive your payment in full, we will confirm receipt of this payment by sending you an email notification to the email address that you have provided to us on the purchase order form.

All orders are subject to acceptance and availability of the products. Items in your shopping basket will not be reserved until checkout is properly complete. There may be a likelihood of your chosen product being purchased by other customers while you complete your order.

We make every effort to ensure that the colours of our products that appear on the Website are displayed as accurately as possible. The colour clarity may vary on different web browsers and devices and therefore we cannot guarantee exact display of colours that appear on your screen.

We take great care in trying to ensure that the product photos, descriptions and measurements are as accurate as possible and as such, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

Once you have made your choice and your order has been placed, we will send you an email acknowledging the details of your order. This email is NOT an acceptance of your order but a confirmation that we have received your order.

Unless you cancel your order, acceptance of your order and completion of the contract between you and Dipii Stark will be completed when you receive an email from us notifying you that the goods have been dispatched. The sale contract is therefore concluded in the United Kingdom. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Dipii Stark.

We reserve the right to refuse your order in the event, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms of Conditions.

It is our sole discretion to decline to process and accept a transaction for any reason or refuse service to anyone at any time. We will not be liable to you or any third party by reason of our withdrawing any product from the Website whether or not that product has been sold, removing, screening or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Orders Delivered within the UK

For all orders delivered within the United Kingdom, all prices on the Dipii Stark Website are given in British Pound Sterling (£) and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable.

The total amount of the order including VAT and shipping is displayed in the shopping cart on the checkout page.

You must make full payment for the undiscounted goods at the time of placing an order. The price of any product is the price in force at the date and time of your order. We reserve the right to change the price of any product before you place an order to reflect any increase in the cost to us which is beyond our control for example significant increase in the costs of labour, materials or other costs of manufacture.

We will inform you if a product’s actual price is higher than that stated in your order and you may cancel the order at that time before delivery.

If you are a customer whose credit or debit card is not denominated in British Pound Sterling (£), the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

For orders delivered within the European Union, the UK VAT rate of 20% will be applied to the price of the product at checkout stage.

Please note that your order may be subject to import duties and taxes over which we have no control as they are levied by your tax and customs office.  As the customer and importer of the goods, you will be responsible for these charges. Dipii Stark is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities. Please see the shipping guide for current delivery costs and delivery dates.

When you complete a purchase using our payment gateway, it will be processed by [Stripe] We recommend that you read [Stripe’s] privacy policy to understand their processes and treatment of your information, you can find more information at [Stripe] website here

To ensure that your shopping experience is safe and secure, Dipii Stark uses Secure Socket Layer (SSL) technology. We take reasonable care, in so far as it is in our power to do so to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

You can also opt to pay with PayPal. If you select this option at checkout, you will be directed to the PayPal site to ‘Log In’. You should review the amount shown before clicking ‘Pay Now’. Upon completion of the transaction, you will then return to Dipii Stark.co.uk. Payment will be debited and cleared from your account upon dispatch of your order by Dipii Stark. You confirm that the credit or debit card that is being used is yours or that you have been specifically authorised by the owner of the credit or debit card to use it. All credit or debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Dipii Stark, we will not be liable for any delay or non-delivery of the products that you have ordered.

We take all steps reasonably possible to make our Website secure. All credit or debit card transactions on this Website are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment.

If you are a registered Dipii Stark user, we will securely store your credit or debit card details on our system for as long as is necessary. These details will be fully encrypted and only used to process card transactions which you have initiated.

If using a promotional code, this is non-transferable and cannot be used as a cash alternative. Promotional code also cannot be used in conjunction with any other promotional code or offer. Promotional codes must be redeemed by the end date stated in the print.

All rights, including copyright, trademarks and any other intellectual property rights in this Website are owned by or licensed by Dipii Stark or its licensors. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Dipii Stark or its licensors. You may not modify, distribute or re-post anything on this Website for any purpose. You agree not to (and agree not to assist or facilitate any third party) to commercially exploit or create derivative works of such material and content.

If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violate the Terms of Conditions set out here, we may deny you access to our Website on a temporary or permanent basis.

All rights, including copyright, trademarks and any other intellectual property rights in this Website are owned by or licensed by Dipii Stark or its licensors. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Dipii Stark or its licensors. You may not modify, distribute or re-post anything on this Website for any purpose. You agree not to (and agree not to assist or facilitate any third party) to commercially exploit or create derivative works of such material and content.

If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violate the Terms of Conditions set out here, we may deny you access to our Website on a temporary or permanent basis.

If for any reason you are unsatisfied with our product, you can write to us by emailing us atcustomerservice@dipiistark.co.uk. You will need to provide us with full details including date of purchase, order reference number, your full name, correspondence address and contact details. We endeavour to resolve any issues of complain as quickly and as efficiently as possible.

Terms of Conditions of Dipii Stark together with its policies and procedures are governed by and construed in accordance with the English law. The aggrieved parties agree to submit to the relevant courts of England and Wales which will have exclusive jurisdiction.